Initial situation
After a new roof was installed, recurring leaks appeared in the house, while the contractor attributed them to external factors and refused to admit fault.
What needed to be documented
- the nature and location of defects or damage;
- which documents and source materials support the client's position;
- how the results can be used in a formal claim, negotiations or court;
- what further scope of work or remedial measures can be discussed.
Practical outcome
The case study shows how roof assembly defects are documented and how the external and internal manifestations of the problem are linked.
This case study format shows a practical model of a construction expert's work rather than an abstract service: inspection, organisation of defects, preparation of written material and assistance in developing a position in the dispute.