Questions and answers

Describe the property, situation and required outcome. Attach documents and photographs relevant to the task; their sufficiency is assessed before the order is agreed.

Yes, documents and photographs can be reviewed initially. Whether a conclusion can be reached without an inspection depends on the question and the quality of the source information.

Site visits in Moscow and Moscow Region are arranged in advance. The location, access, inspection scope and expenses are determined for each order.

Only within accessible areas and where sufficient data exist. Opening-up, dismantling and additional actions are agreed; external signs do not replace access to concealed elements.

Explain the property's condition and changes already made. Do not delay necessary safety measures. Whether an investigation is possible after repairs depends on the materials that remain.

The contract, design, cost estimate, inspection or acceptance records, photographs, documents concerning the event and correspondence relevant to the dispute. For a review — the complete report with appendices.

Use the examples in the question bank, specifying the property and circumstances. The final wording is tailored to the task; when an expert examination is appointed, the court determines the questions.

After the task and materials have been assessed. Individual terms are recorded in the Invoice-Order and provided before payment.

No. The parties agree on paper and electronic methods of transferring the deliverable, acceptance certificate and Order Invoice.

Yes, once the specific order is identified and the Client's wishes are confirmed. Payment alone does not confer a right to receive the result or demand a predetermined conclusion.

It provides information on the feasibility and conditions of a proposed investigation. The letter is not a substantive opinion and does not replace a procedural appointment.

No. The result contains technical conclusions within the scope of the investigation. The court decides admission and assessment of evidence and legal questions.

Send a request through the register and attach the complete document. Checking whether it was issued does not entail disclosure of someone else's retained copy.

A separate lawful basis and the necessary authority are required. The sender's consent covers their own data; unnecessary information should be redacted.

Where there is no contract — no more than 90 days after the last substantive message or conversation, unless another lawful basis exists. Contractual and mandatory retention periods are determined separately.

Yes. Declining analytics does not prevent an enquiry. Mailing subscriptions are arranged separately; you can unsubscribe using the opt-out form or the personal data contact.