Initial situation
After installation, draughts and problems adjusting the sashes appeared, along with disputes over the quality of the balcony window and door unit installation.
What needed to be documented
- the nature and location of defects or damage;
- which documents and source materials support the client's position;
- how the results can be used in a formal claim, negotiations or court;
- what further scope of work or remedial measures can be discussed.
Practical outcome
The case study covers typical installation issues and the procedure for documenting them for a formal claim against the installer or developer.
This case study format shows a practical model of a construction expert's work rather than an abstract service: inspection, organisation of defects, preparation of written material and assistance in developing a position in the dispute.